Shipping policy

Regular orders

Regular (non-preorder) orders require an estimated 3–7 business days to process and prepare for shipment. This is processing time, not a delivery estimate. Carrier transit time begins after your package is handed to the carrier and is additional to processing time.

If a regular order takes more than 3 weeks to ship, we will refund 100% of your shipping cost, or you can choose a store credit, courtesy of Righteous Relentless. This timing begins 24 hours after your order is placed and processed. Orders are shipped on Monday and Thursday.

Preorders

Preorder items are made to order. Allow an estimated 3–4 weeks for production and preparation for shipment. Once preorder items arrive at our headquarters, they are dispatched within 1–3 business days. Carrier transit time is additional; these estimates are not guaranteed delivery dates.

Thank you for supporting our small business and giving us time to prepare your order. For preorder questions, contact righteousrelentless@gmail.com.

 

International shipping

For international shipping, allow an estimated additional 7–24 business days for transit after processing. Delivery timing may vary by destination and carrier.

Orders placed on the weekend and holidays will be delayed and processed on the next business day. If there's any reason that Righteous Relentless is closed the next business day, we will notify you via email, SMS (VIP list), or social media. 

My order says delivered but I have not received it, what should I do?

USPS or UPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office or UPS store.

Shipping Address Issues

RIGHTEOUS RELENTLESS WILL NOT BE HELD LIABLE  for any shipping address discrepancies which include lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.

DELIVERY FAILED

If your order is returned to our facility by USPS or UPS due to any address discrepancies you will be completely refunded.

If your delivery fails and contains a sold out item we will invoice shipping fee to reship your order to the updated address if requested. Alternatively you can receive a refund for the cost of merchandise. 

IF YOUR PACKAGE IS “RETURN TO SENDER” WE WILL RESHIP THE ITEM TO UPDATED ADDRESS. HOWEVER, CUSTOMER IS RESPONSIBLE FOR SHIPPING INVOICE FOR THE SECOND DELIVERY ATTEMPT.

 

Why is my order still in "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.

OVERSOLD ITEMS

It is uncommon but under the unfortunate circumstance that an item has been oversold and we are not able to ship said item with your order you will be refunded for the missing item and the remainder of your order will ship. If your whole order consists of that one item you will be refunded shipping also.

URGENT PROCESSING

Urgent processing guarantees that your order will be processed before any general orders from that date. It does not guarantee a faster delivery time.  

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 PRICE CHANGES